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Sales Tuners

SalesTuners is a weekly podcast where I talk with great sales leaders and high performing individual salespeople about the attitude, actions, and abilities that have led to their success.
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Now displaying: October, 2017
Oct 31, 2017

Takeaways

  1. Call Executives Early: There’s been so many great takeaways on this show, that I’m surprised this has never come up. When you call on busy people, they are just that — busy. During the day they are serving the people in their organization. If you want to connect with them, do it before or after everyone else is in the office. I can personally tell you that I get more email response before 8am, than I do the rest of the day. I’ve also been able to connect directly with my prospects on the phone before their assistants come in.
  2. Reward the Little Things that Make Up the Big Things: I loved the Brian and I were on the same page with this. If all you are incentivizing or, as a rep, if all you are focused on is the end number or end goal, it can become very stressful when you don’t hit it. You also waste a lot of time figuring out what didn’t work. By having shorter feedback loop cycles and focusing on the smaller wins that create the big wins, we can all move mountains.
  3. Track Your Own Success: No one will ever care more about you than you will. I know they say “what gets measured, gets improved” and while it’s true, it’s even more important on a personal level. Forget the technology, put a sheet of paper in front of you and write down your goals, track your in-day performance, and make notes to yourself about what works and what needs to be improved.

Full Notes

https://www.salestuners.com/brian-trautschold/


Book Recommendations

Sponsors

  • Costello
    What if every sales rep inherited the habits of your best rep? With Costello, they do.

  • The pipeline-centric system is strategically built on a proven selling methodology that keeps teams focused on the only thing they can control in sales – actions that push deals to close.
Oct 24, 2017

 

Takeaways

  1. Create Replicable Processes: The best ways I’ve learned to master a concept are to first write it down, and then second is to teach it. Doing both of those naturally forces the ability for the process to be replicable. Once it can be replicated, it can be measured, and once it can be measured, it can be improved.
  2. Add Value in Every Outreach: If your calls, emails or social posts aren’t adding value to a prospect's life, why even do it? Put yourself in there shoes assuming they’re inundated with messages. Figure out how to make your point succinctly with a clear message of implied value.
  3. Ask Customers How You Could Have Improved Their Buying Experience: Most companies do some version of NPS surveys or Net Promotor Score to learn what customers think about using their product. But, when was the last time you asked your customers what you could have done differently in the sales process? For a lot of sales reps the only feedback we get is whether we won or lost the deal, which frankly doesn’t help us get better.

Book Recommendation 

Full Notes

https://www.salestuners.com/simon-mutlu/

Sponsors

  • Costello
    What if every sales rep inherited the habits of your best rep? With Costello, they do.
  • The pipeline-centric system is strategically built on a proven selling methodology that keeps teams focused on the only thing they can control in sales – actions that push deals to close.

 

Oct 17, 2017


Takeaways

  1. Selling Your Friends is Not Traction: When launching a new product (or company for that matter), it’s easy to immediately to your friends for your first sales. The problem is, they have a vested interest in liking you and wanting to support you. Thus, you don’t have to overcome skepticism. You have to quickly learn the challenges non-affiliated prospects are going to raise and figure out how to sell to that in order to grow.
  2. You’ll Never Sell Anything While You are Talking: I know it almost sounds blasphemous, but customers will talk themselves into buying something if you let them. By asking the right questions and being courteous enough to shut up and actually listen to their answers, you’ll discover a whole new side of the sales process.
  3. Understand What Your Buyer is Up Against: Buyers are under assault every day. They’re getting bombarded with spam disguised as prospecting, dodging calls by getting rid of their voicemail, and making sense of the countless salespeople lying to them to get a deal done. What they really want to know is what happens to them after they buy from you. Will you make them look like a hero or a chump?

Book Recommendation

Full Notes

https://www.salestuners.com/kristin-zhivago/

Sponsors

Costello
What if every sales rep inherited the habits of your best rep? With Costello, they do.


The pipeline-centric system is strategically built on a proven selling methodology that keeps teams focused on the only thing they can control in sales – actions that push deals to close.

 

Oct 10, 2017


Takeaways

  1. Be Human: There’s a myth being perpetuated that buyers don’t have time for small talk anymore. This is just simply not true. Buyers want to connect with you on a human level, they’ve just had so many bad experiences with sellers that they turn off at the slightest hint of inauthenticity.
  2. Ask Killer Questions: Coming up with two to three anchor questions that spur conversation as it relates to your product or service should be the highest priority in your organization. Yes, even higher than a demo or pitch deck. You have to get a prospect thinking and that’s impossible to do if you are the one talking. The best possible question to ask is one they should know the answer to but don’t.
  3. Listen Without Filters: How do you receive information? How do you communicate information? What biases or filters do you have preventing information from getting through. When you’re listening to a prospect, are you focused on what they’re actually telling you or are you looking for a specific response that you can attack? Your ability to show empathy here can get you a long way.
  4. Deliver Value at Every Touch: If a prospect is going to give you their time, what value are you going to give them in return? What information is going to help them get closer to a decision? If you don’t know the answer to these questions before every call or outreach, why are you even doing it? You need to be intentional and deliberate with your process. If you’re not guiding them, then you’re just hoping the see something along the way.

Book Recommendation 

Full Notes

https://www.salestuners.com/andy-paul/

Sponsors

  • Costello
    What if every sales rep inherited the habits of your best rep? With Costello, they do.

  • The pipeline-centric system is strategically built on a proven selling methodology that keeps teams focused on the only thing they can control in sales – actions that push deals to close.

 

Oct 3, 2017

Takeaways

  1. Playbooks are Living Documents: Cold call scripts, prospect email templates, ideal customer profiles, objection handling, competitive differentiation — whatever you choose to include in your sales playbook should never be written in pen. Either quarterly or, at worst, monthly you need to revisit the elements to see what remains true and what needs to be changed. Anyone participating in the sales process should get a voice in the matter as they may have perspective you’re not privy to.
  2. Let Your Prospect Discover the Solution: Whether you’re selling into greenfield, replacing a competitor, or providing an alternative to an existing manual process, you’ll always be better suited to let a prospect discover the solution to their problem than by forcing a presentation down there throat. I’ve often said the best presentation you’ll ever give is the one your prospect never sees. Think about that as you put together your questioning strategy.
  3. No One is Above Coaching: MJ, Kobe, LeBron… what do those names have in common? For one, they’re three of the greatest basketball players to ever play the game. Second, they all have coaches and often times they even personally hire additional coaches to work on specific things in their game or with their body. I don’t care how successful you’ve been, seeking out coaching can be huge for your career.

Full Notes

https://www.salestuners.com/paul-dean/

Book Recommendation

Sponsors

  • CostelloWhat if every sales rep inherited the habits of your best rep? With Costello, they do.
  • The pipeline-centric system is strategically built on a proven selling methodology that keeps teams focused on the only thing they can control in sales – actions that push deals to close.
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